Refund Policy

Overview

Festival Copilot is a subscription-based software service. This policy explains when you're entitled to a refund, how cancellations work, and how to request one. It applies alongside our Terms of Service. Payments and refunds are processed by our authorised reseller and merchant of record, Paddle, whose Buyer Terms also apply to your purchase.

14-day money-back guarantee

If you're not satisfied with a new subscription, contact us within 14 days of your first payment and we'll refund that payment in full — no lengthy justification required. This applies to the initial purchase of a plan, once per customer.

Monthly subscriptions

You can cancel at any time from Settings → Billing. Cancellation stops future renewals and you keep access until the end of your current paid period. Beyond the 14-day guarantee, monthly payments that have already renewed are generally non-refundable, because the service was available to you for that period.

Annual subscriptions

Annual plans are covered by the same 14-day money-back guarantee from the date of purchase or renewal. After 14 days, annual plans are non-refundable for the remainder of the term, but you can cancel to prevent the next renewal and keep access until the term ends. If you were charged for an annual renewal you didn't intend, contact us within 14 days and we'll make it right.

When we'll always refund

• Duplicate or accidental charges.
• You were billed after cancelling, due to an error on our side.
• A prolonged, verified service outage that prevented you from using the platform for a meaningful part of your billing period.
• Where a refund is required by applicable consumer-protection law.

What isn't refundable

• Renewals after the 14-day window where the service was available and working.
• Partial or unused time in a period after you cancel (access simply continues until the period ends).
• Charges arising from a change of mind long after purchase, or from not using the service.

We reserve the right to decline refunds where we detect abuse of this policy (for example, repeated purchase-and-refund cycles).

How to request a refund

Email hello@festivalcopilot.com from the address on your account, with your account email and the approximate date of the charge. We aim to respond within 2 business days. Approved refunds are issued to your original payment method via Paddle and typically appear within 5–10 business days, depending on your bank or card provider.

Your statutory rights

Nothing in this policy limits any rights you have under applicable consumer-protection law. Where such law grants you a stronger refund right than this policy, that law prevails.

Contact

Questions about billing or refunds? Email hello@festivalcopilot.com.